Terms & Conditions

Effective Date: 1/01/2026

These Terms & Conditions (“Terms”) govern your use of the MANILOK website and the purchase of products from MANILOK (“we”, “our”, “us”). By accessing this website or placing an order, you agree to be bound by these Terms.

If you do not agree, do not use the website or our services.

1. Products & Descriptions

MANILOK deals in natural gemstones (both untreated and treated) and diamond jewellery.

Product descriptions, images, and specifications are provided to the best of our knowledge.
Natural gemstones may show variations in colour, clarity, inclusions, and appearance.
Images are for representation only; actual products may vary slightly due to lighting, screen settings, and natural characteristics.
Any gemstone treatment, where applicable, is disclosed in the product description.

No product is sold as “investment-grade” unless explicitly stated in writing.

2. Pricing & Availability

All prices are listed in [INR/USD – specify] and are subject to change without notice.
Availability of products is not guaranteed.
MANILOK reserves the right to cancel or refuse any order at its discretion, including due to pricing errors, stock issues, or suspected fraud.

3. Orders & Payment

Orders are confirmed only after successful payment authorization.
Payments are processed through secure third-party payment gateways.
MANILOK does not store card or banking information.
In the event of a payment failure, the order will not be processed.

4. Shipping & Delivery

Delivery timelines provided are estimates, not guarantees.
MANILOK is not responsible for delays caused by courier partners, customs, natural events, or circumstances beyond our control.
Risk of loss passes to the customer upon dispatch.

5. Returns, Refunds & Cancellations

Returns and refunds are governed strictly by our Refund & Return Policy, available on the website and incorporated into these Terms by reference.

MANILOK reserves the right to:

Refuse returns that do not meet eligibility criteria
Reject altered, damaged, or worn items
Decline cancellation requests once an order has been dispatched

6. Certification & Verification

Where gemstone or diamond certification is provided, it is issued by independent laboratories.
MANILOK does not guarantee the opinions, grading, or assessments of third-party certifying bodies.
Customers are encouraged to review certification details carefully before purchase.

7. No Guarantees or Warranties

To the maximum extent permitted by law:

All products are sold “as is” and “as available”.
MANILOK disclaims all warranties, express or implied, including fitness for a particular purpose.
We do not guarantee appreciation, resale value, or future market performance of gemstones or jewellery.

8. Limitation of Liability

MANILOK shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, data, or business opportunity
Claims arising from misuse, improper care, or third-party actions

Our total liability, if any, shall not exceed the amount paid for the product in question.

9. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of MANILOK and may not be copied, reproduced, or used without prior written permission.

10. User Conduct

You agree not to:

Misuse the website or its content
Attempt unauthorized access or data extraction
Engage in fraudulent or abusive activity

MANILOK reserves the right to restrict or terminate access for violations.

11. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Bangalore, India].

12. Changes to Terms

MANILOK reserves the right to modify these Terms at any time without prior notice. Updated Terms will be posted on the website. Continued use constitutes acceptance of the revised Terms.