Gemstone Disclosure & Treatment Policy

Effective Date: 1/01/2026

At MANILOK, we deal in natural gemstones and diamond jewellery. This policy explains how gemstones are described, disclosed, and represented on our website.

By purchasing from MANILOK, you acknowledge and agree to the disclosures below.

1. Natural Gemstones

All gemstones sold by MANILOK are natural stones unless explicitly stated otherwise.

Natural gemstones may display:

Inclusions
Colour zoning
Minor surface features
Variations in transparency and brilliance

These characteristics are inherent to natural gemstones and are not defects.

2. Treated Gemstones (Important)

Some gemstones sold by MANILOK may undergo industry-accepted treatments to improve appearance, stability, or durability. Common treatments include, but are not limited to:

Heat treatment
Oiling / resin filling
Irradiation
Dyeing or surface treatments

👉 Any treatment applied to a gemstone is disclosed in the product description.

Treated gemstones are not inferior, but their value, care requirements, and pricing may differ from untreated stones.

3. What Is NOT Considered a Defect

The following do not qualify as defects, damage, or grounds for return or refund:

Natural inclusions or internal characteristics
Colour variation due to lighting or screen settings
Disclosed gemstone treatments
Differences in appearance between product images and the actual stone
Personal expectations not aligned with disclosed specifications

4. Images & Representation

Product images are captured under professional lighting to show details clearly
Actual gemstone colour and appearance may vary depending on screen calibration, lighting, and viewing conditions
Images are representative, not guarantees of identical appearance

5. Certification & Grading

Gemstone or diamond certificates, where provided, are issued by independent laboratories
MANILOK does not control or guarantee third-party grading opinions
Customers are responsible for reviewing certification details before purchase

Grading and certification are opinions, not guarantees.

6. No Investment or Appreciation Claims

MANILOK does not sell gemstones or jewellery as investment, resale, or appreciation-guaranteed products unless explicitly stated in writing.

Market value, rarity perception, and resale potential may change over time.

7. Customer Responsibility

Before placing an order, customers are responsible for:

Reviewing product descriptions carefully
Understanding disclosed treatments
Asking questions before purchase, not after delivery

Post-purchase dissatisfaction based on disclosed information is not grounds for return.

8. Right to Modify Disclosures

MANILOK reserves the right to update gemstone descriptions, disclosures, and this policy at any time without prior notice. Updated versions will be posted on the website.

9. Contact Information

For questions regarding gemstone disclosures or treatments, contact:

Business Name: MANILOK
Email: manilokgems@gmail.com
Phone: +91 9353376178
Country: India