Shipping Policy

Effective Date: 1/06/2026

MANILOK ships natural gemstones (untreated and treated) and diamond jewellery through trusted courier and logistics partners. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms below.

1. Order Processing & Dispatch

All orders are processed only after successful prepaid payment confirmation
Dispatch timelines vary based on product type, certification, customization, and verification requirements
Processing time is separate from delivery time

Estimated dispatch timelines, where displayed, are indicative only.

2. Payment & Shipping Eligibility

MANILOK accepts prepaid orders only
Cash on Delivery (COD) is not available for any product or destination
Orders failing payment authorization will not be processed

This policy is strictly enforced to ensure security and authenticity.

3. Shipping Coverage

MANILOK ships within India and to selected international destinations
Shipping availability depends on destination, product type, courier restrictions, and regulatory requirements
We reserve the right to refuse or cancel shipment to certain locations at our discretion

4. Shipping Charges & Methods

Shipping charges are calculated at checkout based on destination, order value, and shipping method
Any free or promotional shipping offers are subject to change without prior notice

Shipping charges, duties, taxes, customs fees, and courier charges are non-refundable, except where required by law.

5. Delivery Timelines

Delivery timelines provided are estimates only, not guarantees
Delays may occur due to courier operations, weather conditions, customs clearance, holidays, or factors beyond our control

MANILOK is not liable for delays caused by third-party logistics providers.

6. International Shipping & Customs

International orders may be subject to customs duties, taxes, VAT, or import charges imposed by the destination country
Such charges are the sole responsibility of the customer
MANILOK does not estimate, control, or refund customs-related charges

Orders refused, returned, or undelivered due to customs issues or non-payment of duties may result in deductions for shipping, return, and related costs before any refund is processed.

7. Risk of Loss & Delivery Confirmation

Risk of loss or damage transfers to the customer once the shipment is dispatched
Delivery is considered complete once marked as delivered by the courier
MANILOK is not responsible for packages received by third parties or left unattended at the delivery address

8. Address Accuracy

Customers must provide complete and accurate shipping information
MANILOK is not responsible for delays, loss, or non-delivery due to incorrect or incomplete addresses
Re-shipment costs caused by address errors may be charged to the customer

9. Damaged, Missing, or Incorrect Deliveries

Any claims for damaged, missing, or incorrect items must be reported within 3 hours of delivery, along with clear photos and unboxing evidence where applicable. Claims raised after this period may not be accepted.

10. Insurance

Shipping insurance, where applicable, is subject to courier or insurer terms and limitations. MANILOK does not guarantee insurance coverage in all circumstances unless explicitly stated at checkout.

11. Force Majeure

MANILOK shall not be liable for delays or failure to deliver due to events beyond reasonable control, including natural disasters, strikes, government actions, pandemics, or logistics disruptions.

12. Changes to Shipping Policy

MANILOK reserves the right to modify this Shipping Policy at any time without prior notice. Updated versions will be posted on the website.

13. Contact Information

For shipping-related queries, contact:

Business Name: MANILOK
Email: manilokgems@gmail.com
Phone: +91 9353376178
Country: India